Love Cuba/Privacy

Love Cuba Privacy Policy

ONLINE BOOKING

When you book with Love Cuba or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilized by us to help us handle your booking. Additionally, your name and travel details will be passed on to the airline from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organizations as required by law.

PAYMENT DETAILS

As part of the booking transaction, we will collect payment details from you including your credit card details. Love Cuba will only use this information to gain payment for services rendered and your credit card details will be removed from our servers. In certain occasions we will contact you via telephone to confirm these details. Love Cuba will never request for your payment details via e mail and we urge you not to send such information via e mail and to use our secure payment portal to enter your credit card details.

COLLECTION OF PERSONAL INFORMATION

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact us on enquiries@lovecuba.com to enquire about the details we hold on you.

ONLINE BOOKING

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy.

We may use your personal information to:

  • Improve your browsing experience by personalizing the website
  • Enable your use of the services available on the website
  • Provide you with the services purchased through our site
  • Send statements and invoices to you, and collect payments from you
  • Send you email notifications which you have specifically requested
  • Send you our e newsletter and other news relating to our business which may be of interest to you, where you have signed up for such information via e mail or other means (you can unsubscribe from marketing communications at any time)
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

At no time will Love Cuba provide your personal information to a third party unless you have provided us your express consent.

All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

EMAIL ALERTS

Love Cuba has an opt-in email alert service which requires your email address to sign up. Your e mail address will only be used for marketing useful information about Love Cuba services and offers. We will not rent, sell or share your e mail address with any third party. You can unsubscribe from our emails anytime by emailing us at enquiries@lovecuba.com.

SECURITY OF YOUR PERSONAL INFORMATION

We take all reasonable technical and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you.

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection.

Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet.

COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to:

  • Keep track of you whilst you navigate the website
  • Keep track of items in your shopping basket
  • Prevent fraud and increase website security
LOGGING

We use Google Analytics to track the number of visitors and their behaviour on our website.

  • System administration reasons, i.e. tracking faults with the sites.
  • For planning purposes – to monitor effectiveness of campaigns and to keep track of the most visited destinations.
LINKS TO OTHER WEBSITES

The Love Cuba website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the website in question prior to providing personal information.

DATA PROTECTION OFFICER

The General Data Protection Regulation is a regulation in European Union law that seeks to protect the privacy of all citizens of the European Union and is centrally targeted towards protecting and giving control to individuals over their personal data.

Following this law, we at Love Cuba give our customers the ability to request, retrieve or be enlightened of what their information is used for. If you wish to make a subject access request to let us know that you have changed your mind about the access we have on your personal information, you can request a copy of the information we have gathered on you.

ENQUIRIES/CONTACT US/FEEDBACK

If you have any complaint or doubts regarding the use of your information or about our policy, don’t hesitate to contact your travel consultant or reach out to us.

Contact us at:

  • Email: enquiries@lovecuba.com
  • Attention: Data Protection Officer
  • Address: Love Cuba, 10-11 Percy Street, London W1T 1DN
  • Telephone: 0207 071 3636

We will respond to your enquiries and complaints within 30 days.

POLICY AMENDMENTS

We reserve the right to update our privacy policy from time to time and may make amendments to our existing policy, if we do, then the updated version will be uploaded on the website. We highly appreciate and would encourage you to follow through on your responsibility by checking in from time to time to be kept in the loop of being up-to-date with the newest terms and conditions of our policy. frequent check-ins to our privacy policy page minimises any resentments that may occur if you feel like your privacy has been violated or breached.

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